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About SoGoSurveyCustomer Experience Software: The 15 Best CX Platforms on the Market TodayWhat is customer experience management software? Customer experience management software (CXS) is an integrated cloud-centric solution that takes the strategies through all the crucial touchpoints in ...3 min read
Best PracticesEnter the CX MatrixMost of us remember where we were in life when we came across Neo and the choice Morpheus gave him. Laurence Fishburne was magnificent in ...3 min read
Customer ExperienceWhen to Initiate a CSAT SurveyWe’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to CX, and that’s because we’re all about feedback here at ...5 min read
Employee EngagementMentoring Tips for New MentorsBeing asked to be someone’s mentor at work is a nice vote of confidence. You have to be doing something right. However, while feeling flattered, ...3 min read
Feature FocusSoGoSurvey 29.0 Release HighlightsThere’s a new release here at SoGoSurvey, and we can’t wait for you to check it out! While the updates vary by account type and ...4 min read
Financial ServicesLet’s #CUImagine: Carolinas Credit Union League Annual MeetingThe perfect vacation? Sunshine, blue skies, and plenty of inspiration! The folks organizing the Carolinas Credit Union League Annual Meeting got it all right -- ...3 min read
FormsHR Forms Simplified (4): Post-Interview EvaluationAs an interview wraps up, you might be seeing the light at the end of the tunnel -- but is it the possibility of finally ...4 min read
GeneralKnow Better, Do Better: Why Only Celebrating Diversity in February is DangerousAs we're focusing our corporate social responsibility lens on Diversity and Inclusion during the same month we recognize Juneteenth, it seems like an opportune time to speak ...7 min read
Healthcare5 Ways to Build Patient ExperienceFinding new ways to improve your patients' experience is more than just about making your patients happy. We’ve spent time talking together about how important ...4 min read
K-12/Higher EducationVirtual Learning Lessons that Teachers Can Carry Back Into the ClassroomNecessity is the mother of invention, and virtual learning necessitated a whole lot of creative thinking by schools and educators. The shift from the classroom ...4 min read
Market ResearchBrand Identity: The What, Why, When, and How (With Examples!)The WHAT Before we dive deep into brand identity, let’s get our definitions straight. Brand identity does not equal brand. It is important to not ...4 min read
Professional DevelopmentSteer Your EntrepreneurSHIP: An Exercise in Professional DevelopmentWhen we think about entrepreneurship, we think of an enterprising individual with dreams of making a new company highly successful. We imagine being the boss ...4 min read
Real EstateWhat’s Happening to All That Vacant Office Space?With office vacancies climbing to unprecedented levels, the commercial office space market is clearly in turmoil. The driving force behind this dilemma is the popularity ...3 min read
Survey TypesHow is CSAT Calculated?The CSAT score has long been beloved by CX experts, who consider it the best way to get a general sense of how satisfied customers ...