Experience Management Solution
for Credit Unions
Delight members and employees. Boost retention. Yield tangible growth.
Create Exceptional Experiences
Understand what members want and deliver experiences that keep them coming back for more.
Turn insights into action
Capture Experience Signals.
Gather member experience feedback from branch visits and digital
channels, via live chat, mobile banking apps, and more. Track and analyze feedback at all points, no matter
which financial services members use (or when).
Identify What Matters
What are your members’ top concerns? Instantly identify and
prioritize the activities and resources that will make the biggest impact on member satisfaction and
loyalty. Let technology drive efficiency.
Create connections.
Construct a comprehensive view of the ideal member experience.
Understand how to bridge experience gaps. Enable your employees to understand, empathize, and handle member
issues in real-time.
Improve Retention
Minimize churn, stay relevant, and remain a top choice for your members
Drive Member Acquisition
Attract new members amid fierce competition from banks and fintech
Accelerate Loan Growth
Optimize offerings and implement services that meet customer demands
Manage Online Reputation
Grow positive online reviews and strengthen your digital presence and reputation
A comprehensive solution
Get more done with less
With SoGoSurvey, you can analyze member feedback data and identify actionable insights without investing significant time or resources.
Whoa, look at these
happy customers