79%
left a competitor for us
100%
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CX management is about more than feedback
Customer feedback is important, but it’s what you do with it that matters most. Properly tracking and resolving customer issues is the critical final step that turns customers into lifelong brand advocates.
Follow up
the right way at the right time – every time.
SoGoCX empowers you to monitor customer feedback, manage outreach and communication, and resolve negative customer satisfaction issues before they escalate.
fig. 01
Collect
Collect feedback across multiple channels
fig. 02
Response
Automate responses for quick resolution
fig. 03
Assign
Assign tickets to the right people
fig. 04
Communication
Prioritize and personalize responses
fig. 05
Resolve
Win over customers through swift action
fig. 06
Predict
Track trends to spot future issues
Dropping the ball is not an option.
Your customers expect timely responses. What’s more, they demand quick a resolution to problems or complaints. With SoGoCX, you’ll not only meet those expectations, you’ll exceed them.
Wrap it up
with a CX bow.
With SoGoCX, nothing falls between the cracks. Customer interactions are tracked, monitored, and routed to the right hands for a speedy resolution.
Delivery
Customer feedback is automatically routed to the relevant team for response and resolution.
Follow-up
Elevate and organize feedback status so critical issues get handled first.
Triage
Elevate and organize feedback status so critical issues get handled first.
Communication
Customer feedback is automatically routed to the relevant team for response and resolution.
Resolution
Once the issue is resolved, case closed. Your customer is now more likely to do business with you again or spread the word about the positive experience.
our promise to you
SoGoCX gives you the tools to follow up with customers and address their concerns—and that translates into a more positive, engaging customer experience.
Just some more
happy customers.