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Key Driver Analysis reporting shows you where to take action. You’ll clearly understand the drivers and relationships revealed by your customers’ attitudes, needs, and behaviors.
SoGoCX’s role-based dashboards reinforce secure, centralized control while simultaneously giving everyone across your organization the data they need.
SoGoCX reveals customer experience developments at the aggregate and individual levels via CX reports and dashboards filtered by time, touchpoint, or other factors.
With SoGoCX, you can understand how well you retain customers and utilize unified customer experience data to monitor for potential churn signals.
Personalize your customer experience programs by setting simple or complex conditions for drill-downs and targeting key segments for additional insights.
With automatic sentiment and text analytics, SoGoCX helps you to make changes based on what’s important to your customers by quantifying sentiment and categorizing topics in text-based feedback.
With aggregated operational and experience data, develop market intelligence by building a profile on what customers are interested in, their contact preferences, and their buying signals.
Customizable display options help you easily visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics.
Quickly generate and send dynamic report links to enable real-time monitoring – and empower immediate action.
One-click reports and saved customizations minimize effort while delivering easy-to-understand dashboards and automated analysis.
Includes all Basic features and:
24/7 email support
Includes all Plus features and:
Expedited email support
Includes all Pro features and:
Priority email, phone & chat support
Includes all Premium features and:
Dedicated Account Manager
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