The customer experience platform

inspiring brand champions.

Engage your customers at every point on the journey with your company—and keep them coming back.

Capture the voice of the customer — and take action

Customer experience management means more than collecting feedback about customer experiences. A complete customer experience platform, SoGoCX allows you to monitor customer sentiment throughout their journey with your company — not just at one moment in time.

With powerful analytics at your fingertips, you’ll have real insight into what your customers are thinking.

Build relationships that last

The best CX software helps you build a foundation of trust and loyalty with your customers, and create advocates who are passionate about your company.

Gather feedback

Collect both positive and negative customer feedback across multiple channels and touchpoints

Respond quickly

Deliver consistent but individually tailored responses to customer feedback

Analyze key metrics

Break down the numbers and dive into the experiences that make up the real VoC story

Discover insights

Make data-informed decisions based on accurate information, trends, and patterns

Improve retention

Promote efficiency and break down communication and data silos to provide timely communication with customers

Go for the “wow” factor.

Meet the customer experience platform that uncovers customers’ real motivations, enabling you to create truly memorable experiences.


Address pain points in real time

Respond quickly to customer issues, adapt to evolving demands in the marketplace, and align people, processes, and technology to meet current and future challenges.

Monitor customer sentiment

Gather feedback across all touchpoints to track and improve key customer experience metrics, including Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).

Make the data work for you

Discover trends and patterns in customer sentiment and make course corrections when (and where) they matter most with a CX software that does it all.

No more guesswork

Customer experience management is more than measurement—with SoGoCX, you develop a snapshot of your customers at multiple touchpoints during their interactions with your company. And with that kind of data at your fingertips, you’ll know what it takes to more deeply engage your customers and reduce churn.

Proactive, not reactive.

SoGoCX is a comprehensive customer experience management software designed to streamline the customer journey every step of the way.


Build business value from the very start


Bring together customer experience data and operational data


Identify the best actions for the biggest ROI


Collect multi-channel feedback across the customer journey


Respond and close the loop across any channel


Systematically monitor all touchpoints and data

What is Customer Experience Management?

In the age of constantly evolving consumer expectations, your biggest business differentiator is the experience you deliver. How do your customers feel when they interact with your business? Do they trust your business to not only meet their basic needs, but to deliver on their highest expectations? This not only determines how loyal your customers are, but also how likely they are to recommend your business to others. Our powerful customer experience management platform helps business understand and identify customer concerns, map out the customer journey to better understand what matters the most, and implement predictive analytics to assess how various SoGoCX helps organizations better strategize, optimize experiences, and maximize ROI, creating brands that become icons. changes can impact your bottom line.

B2B Experience Management
Understand how you can better connect with your customers, resonate with decision makers and influencers, and deliver on stakeholder expectations with nuanced CX insights from your audience.
B2C Experience Management
Identify what affects consumer buying patterns, influences brand loyalty, and propel business growth by realigning your priorities to what matters the most with powerful analytics to decode feedback.

Join the strongest brands on the planet.


Company Size


Customer Since

Read more

Typical Rave Review