Capture the voice of the customer — and take action
Customer experience management means more than collecting feedback about customer experiences. A complete customer experience platform, SoGoCX allows you to monitor customer sentiment throughout their journey with your company — not just at one moment in time.
With powerful analytics at your fingertips, you’ll have real insight into what your customers are thinking.
The best CX software helps you build a foundation of trust and loyalty with your customers, and create advocates who are passionate about your company.
Gather feedback
Collect both positive and negative customer feedback across multiple channels and touchpoints
Analyze key metrics
Break down the numbers and dive into the experiences that make up the real VoC story
Discover insights
Make data-informed decisions based on accurate information, trends, and patterns
Improve retention
Promote efficiency and break down communication and data silos to provide timely communication with customers
Meet the customer experience platform that uncovers customers’ real motivations, enabling you to create truly memorable experiences.
Address pain points in real time
Monitor customer sentiment
Make the data work for you
No more guesswork
Customer experience management is more than measurement—with SoGoCX, you develop a snapshot of your customers at multiple touchpoints during their interactions with your company. And with that kind of data at your fingertips, you’ll know what it takes to more deeply engage your customers and reduce churn.
SoGoCX is a comprehensive customer experience management software designed to streamline the customer journey every step of the way.
Plan
Build business value from the very start
Integrate
Bring together customer experience data and operational data
Analyze
Identify the best actions for the biggest ROI
Listen
Collect multi-channel feedback across the customer journey
Act
Respond and close the loop across any channel
Review
Systematically monitor all touchpoints and data
What is Customer Experience Management?
In the age of constantly evolving consumer expectations, your biggest business differentiator is the experience you deliver. How do your customers feel when they interact with your business? Do they trust your business to not only meet their basic needs, but to deliver on their highest expectations? This not only determines how loyal your customers are, but also how likely they are to recommend your business to others. Our powerful customer experience management platform helps business understand and identify customer concerns, map out the customer journey to better understand what matters the most, and implement predictive analytics to assess how various SoGoCX helps organizations better strategize, optimize experiences, and maximize ROI, creating brands that become icons. changes can impact your bottom line.